Terms & Conditions

1. Appointments & Cancellations

  • All grooming sessions are by appointment only. Appointments can be booked through the fresha online booking system using the links contained within the website or by contacting me directly vicki@pukka-pups.co.uk or  calling 07737709632

  • A minimum of 72 hours’ notice is required for cancellations or rescheduling.

  • Cancellations with less than 72 hours’ notice or no-shows may incur a fee equivalent to the full grooming cost.

  • Repeated missed appointments may require a non-refundable deposit for future bookings.

  • For all new customers a deposit of 30% is required to secure your booking

2. Late Arrivals & Collection

  • Clients arriving more than 15 minutes late may need to reschedule, and a cancellation fee may apply.

  • Please collect your dog within 20 minutes of being notified that the grooming session is complete. failure to do so may incur a late collection charge of £15

3. Health & Welfare

  • Dogs must be up-to-date with vaccinations, including Canine Distemper, Infectious Canine Hepatitis, Leptospirosis, and Canine Parvovirus.

  • Inform us of any medical conditions, allergies, or behavioural issues prior to the appointment.

  • We reserve the right to refuse service if a dog presents health concerns that may affect its safety, my safety or my colleagues safety

4. Grooming Process

  • We prioritize the well-being of your dog and will not proceed with any grooming that causes undue stress or discomfort.

  • Matted coats may require shaving to prevent pain or injury. Additional charges may apply for de-matting services.

  • We do not pluck ears or express anal glands.

5. Aggressive or Difficult Dogs

  • Owners must inform us if their dog has a history of aggression or behavioural issues.

  • We reserve the right to refuse service if a dog poses a risk to staff or itself.

  • If a dog becomes aggressive during grooming, the session may be halted, and the owner will be contacted immediately.

  • In the event that a groom is cancelled due to aggressive behaviour full payment will be required 

6. Payment

  • Payment is due upon collection of your dog.

  • i accept cash, card, and bank transfers.

  • Prices are subject to change based on the dog’s size, coat condition, and behaviour.

7. Photography & Social Media

  • i may take photographs of your dog before and after grooming for use on our website, social media, and promotional materials.

  • If you do not wish for your dog’s images to be used, please inform Me at the time of your appointment.

8. Liability

  • While we take every precaution to ensure the safety and well-being of your dog, grooming is performed at the owner’s risk.

  • We are not liable for any pre-existing conditions or issues that arise during grooming.

  • In the event of an emergency, we will seek immediate veterinary care, and any associated costs will be the owner’s responsibility.

Privacy Policy

1. Introduction

Pukka Pups Southampton (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and store your information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

  • Your name, address, phone number, and email address.

  • Your dog’s name, breed, age, medical history, and behavioural traits.

  • Details of grooming sessions, including services provided and any observations.

  • Photographs of your dog before and after grooming (with your consent).

3. How We Use Your Information

Your information is used to:

  • Schedule and manage grooming appointments.

  • Maintain accurate records of your dog’s grooming history.

  • Communicate with you regarding appointments, services, and updates.

  • Improve our services and customer experience.

  • Share promotional materials, offers, or updates (with your consent).

4. Data Storage and Security

  • Personal data is stored securely in both digital and physical formats.

  • Access to your information is restricted to authorized personnel only.

  • We implement appropriate technical and organisational measures to protect your data.

5. Sharing Your Information

  • We do not share your personal data with third parties without your explicit consent, except as required by law or in emergency situations involving your dog’s health.

6. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data under certain circumstances.

  • Object to or restrict processing of your data.

  • Withdraw consent at any time.

To exercise any of these rights, please contact us at vicki@pukka-pups.co.uk

7. Cookies and Website Analytics

  • Our website uses cookies to enhance user experience and analyse site traffic.

  • You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with the updated effective date.

By booking an appointment with Pukka Pups Southampton, you agree to our Terms and Conditions and Privacy Policy.

If you have any questions or concerns, please contact us at:

Pukka Pups Southampton
Website: pukka-pups.co.uk
Email: vicki@pukka-pups.co.uk